Ep 113 Jahaira Graciani
Jahaira, also known by her team as Jay is a mother of 3 amazing children Ivy, Rani and Carson. She was born in Boston Massachusetts but now lives in Orlando Florida with her family. Although she was born in a big city Jay loves all things outdoors, from being at the Springs to the Beach and even riding four wheelers in the mud with her kiddos. She was brought on to TRT as the Office Manager November of 2021 and has since then became the General Manager and runs the day to day for the team since May 2022. While most of her background is in the hospitality industry her Home Services Journey has truly shown to be where “Home” is for this Rockstar!
Time Stamp:
📍[3:21]Meet Jay!
📍[10:01]Jay's marketing advice is focus on just a couple of places you want to get the word out... Focus on Instagram, Facebook & Google.
📍[10:45]Jay spends 1-2 hours a week updating Tay's canva templates to get her social media marketing published...
📍[11:21]Check out Canva --> https://www.canva.com/
📍[11:57]Jay loves the marketing now... "Show me the money..."
📍[16:09]The transformation from "just" answering phones and collecting invoices...
📍[16:25]How to upsell and tee up the sale?
📍[16:49]How much is on the calendar today? What's coming up for the next three days?
📍[17:01]"Numbers don't have feelings"
📍[20:57]How much is on the calendar today?
📍[21:01]What's coming up?
📍[21:09]What's our average ticket?
📍[21:37]How much did we sell today?
📍[21:53]What was our conversion rate?
📍[21:57]Where are the holes?
📍[22:33]How to work an urgency list?
📍[23:13]Everything closed from last week?
📍[24:13]Open Invoices list?
📍[26:29]Slack workflow that flows to a google sheet....
📍[27:37]Sending auto workflows throughout the day at 9, 11, 1, 3 & 5?
📍[28:01]When should your admin be calling on unclosed invoices?
📍[28:29]workflows, workflows, workflows....
📍[28:53]Set up a channel for admin email so it's transparent...
📍[30:09]She uses workflows to populate her kpi tracker as a google sheet with multiple tabs...
📍[34:17]Jay saves the knowledge base responses as google templates so she's got a pre-populated response ready to go for the next time someone asks a question....
📍[36:37]"Not just an admin" Book Giveaway
📍[38:01]Join our facebook group leave a couple of comments and get a free book --> https://www.facebook.com/groups/212495929980533
📍[39:09]Martha's favorite workflow questions... "Do you need anything from me?" or "What do you need from me?"
📍[40:25]Jay started asking her team... "What motivates you?"
📍[42:01]Jay knows she works somewhere special...
📍[44:05]Having Difficult Conversations...
📍[45:29]Uncommunicated expectations leads to failure... We have to learn how to communicate our expectations more quickly & clearly!
📍[46:33]We can't assume that others know...
📍[46:49]Common Sense is not COMMON
📍[54:25]We're more alike than we are different...
📍[56:01]Think of ways you can make your team feel valued & included & appreciated....
📍[57:21]Show your admin that you see them, believe in them and send your admin to camp --> https://www.myofficeoutfitter.com/abc-adventure-nashville
📍[59:57]HUGE250
📍[1:01:17]Marketing Homework: Sign up for Canva!!
📍[1:02:41]Finance Homework: What info do you need to make better decisions?
📍[1:02:53]Systems Homework: Get Slack set up!
📍[1:03:05]Join the facebook group for a free book!
📍[1:03:21]People Homework: What do you know about the people who work at your company?
📍[1:03:37]What motivates them?
📍[1:04:57]Create an END OF DAY workflow for your admin - How many calls did you get? How many jobs did we close? Any issues in the field? Any posts today?
📍[1:05:29]How to get ahold of Jay? Email her jahaira@totalrestorationteam.com
📍[1:05:45]Anyone, anywhere can make a positive difference!
"Quote of the Week/Day"
Anyone, anywhere can make a positive difference
Resources
Jahaira Graciani : https://trtcleans.com/
Tay Meroni (Marketing) with Pure Pressure Washing
Meaghan Likes (Finances) with Bookkeeping Academy Online, Likes Accounting Company & Jeff Likes Clean Windows & Gutters
Michelle Myers (Systems) with Pink Callers
Martha Woodward (People) with The Pay for Performance Expert, Quality Driven Software & Dusting Divas
Others:
https://www.facebook.com/groups/212495929980533
